Restaurant Review: Never again...

Senju

Cuisine Type: Japanese and Vegetarian
Location: Edsa Shangri-La

The journey to bliss
Feasting on endless pleasures
Begins on your plate

Some bold words crafted to create a good first impression on your menu...

Here's what I don't understand: You are a restaurant located at one of the best 5-star hotels in the country frequently dined in by your usual VIPs and seldomly by people who want to try you out on special occasions. You are priced beyond reason which gives the expectation that your food is way above the standards. Your staff is dressed and fixed elegantly reflecting high-society service and your ambiance is fantastically arranged to creat the illusion that you are dining at the very foot of Mt. Fuji.

And then, you still manage to do a piss-poor job in serving your very own customers.

My sister's graduation truly ended up to be memorable, in a very unfortunate light though. First off, some dishes were fine - but not all, contrary to what was expected. The steak and grilled prawns, considering (as I mentioned above) the prices, were not worth it at all and would lose in terms of quality (and unreasonable quantity) to the likes of servings from Teriyaki Boy or even Sushiya. Although the Gindara and the sushi were fine, it still wasn't amazing. On this aspect, I was already quite disappointed.

The kicker of the night though was the unmatched service - translating to unbelievable failure. Our waiter wearing his savvy clothes and annoying smile took our orders with utmost confidence projecting impressive professionalism without the need of a pen and paper. Lo and behold, he forgot to order one particular dish for my mother which she waitied for for 45 minutes. We ended up cancelling it and she just shared from all of our dishes. This alone caused tension on what was expected to be a perfect (and expensive) night.

And, of course, there was the bill that took what seemed to be an eternity.

The evening ended in utter discontent as we hurriedly left the premises shaking our heads.

The thing is, you can't tell me that it's graduation night and that the restaurant is undermanned - that's already expected and proper planning could've easily solved that problem. Whatever the reason was, I would love to honestly hear it. With restaurants, it's the golden rule that first impressions last AND spread like wildfire via word of mouth. Needless to say, that was a horrible way to make that impression - especially on a graduation night.

Would I come back to this restaurant? Would I dream of recommending this place to my extended family and friends? Would I even consider giving it another chance on a lighter day?

...No chance in hell.

RATING: 1 out of 10

"Losers always whine about their best, winners go home and fuck the prom queen!" - Captain John Mason, The Rock